Partner

Error codes

When a request cannot be processed, the response contains an error code that identifies the reason. This page lists the error codes per endpoint and their meaning.


Create transaction

Error codes returned by the create Transaction endpoint of the Partner - Transaction API.

Error code Description
019b22e3-9296-7714-9de8-855ad9eef337 The supplied fuel card track data could not be decoded. Please verify your input.
9f5c3139-0556-4a5b-a42d-631bc4c5081a No price was provided and no configured price is available for this location and service.
00ec0b14-8127-4a19-962c-473c21ed1b60 The card provider requires a service code for this fuel card and none was supplied.
019b2322-1bc3-7a7c-a3fe-43ee271ecfdf A tank cleaning cost specification file is required but none was uploaded.
019b2338-3e1c-78a9-91f7-ba2fffa84e3e The tank cleaning cost specification file could not be stored. Please try again.
019b233b-e2cf-7a31-8d9a-23b02ea03221 The supplied fuel card number is not a valid card number.
019b233d-39e8-7e13-b50d-33fa2a6b6a4a The supplied fuel card number does not have the length expected by the card provider.
019b234d-6260-70d7-b43e-ec8a79984e94 The card provider requires an expiration date for this fuel card and none was supplied.
019b234e-6ea0-7d01-8c9c-05ed2b28acb0 The supplied card number does not belong to a card type that TRAVIS accepts.
019b234e-bf8f-7d39-a01b-3faf80e803df The fuel card is blocked or cannot be accepted for payment.
019b2351-05da-7ae3-9665-88c5fa1fa034 The fuel card is expired.
019b2350-a7b7-7a74-8d95-961116afd7b1 The fuel card is not valid in the country of the location.
019c6bed-de8d-7725-84e0-dd38f6ba50d3 The fuel card is not valid for the requested service.
019b2353-b494-7e62-9652-9c58b3b28ccd The fuel card is only suitable for domestic transactions and the location is in another country.
019b2355-4736-7a20-b40b-ae1e3b693fba The card provider refused the transaction for this fuel card.
019b2356-09d9-7486-bd2f-a3b4ca52fc16 The price surpasses the transaction limit set for this service.
019b2356-220d-7f13-b368-05ab2097f9f7 The price surpasses the remaining limit on the fuel card. Try again tomorrow or use a different card.
019b2357-3269-7c6f-a515-2d43a96730d8 The license plate is not registered to the account of the customer.
019b2358-1ee2-7fb5-966f-d0754fd69853 The license plate belongs to a vehicle type that is not valid for the requested service or for the position it was supplied in.
019b235b-3d02-7840-b70b-7c2b03000cf2 The supplied TRAVIS code is too short.
019b235b-de42-7948-81fb-a9b0423601b9 The TRAVIS code is unknown or not valid at this location.
019b235e-c06c-72e3-aa5f-ab06fe7edc28 The TRAVIS code has expired.
019b235e-d566-7338-afe6-60b475eb97b2 The booking behind the TRAVIS code has already been processed.
019b235e-e66f-7100-abc4-3f4f0879cb4d The booking behind the TRAVIS code is cancelled and cannot be processed.
019b2364-6151-7483-acf9-364256543d23 The customer is not valid to make transactions.
019b2367-5f95-7b40-8c5b-9703689cd6d2 The supplied wash work could not be resolved for this location.
019b22f9-d596-773d-a17a-04590c1da90a Payment on the spot is not available at this location.
019b22f9-e849-7f42-8c8b-82095dcc1cc3 The requested truck service is not available at this location.
019b22f9-f9a9-77b1-a90b-35cc86a5cfe9 The supplied payment method is not accepted at this location for the requested service.
dd61f52f-791a-4c54-866c-bd3dbfc01b9e For repair transactions, the total price of parts and labour must be greater than zero.
b7a83286-897e-4630-9ac8-92338e56d9ee For repair transactions, price, priceParts and priceLabour must all use the same currency.
019b2f10-1a2b-7c3d-8e4f-5a6b7c8d9e0f Vehicles must not be provided when the payment is a booking travis code; they are taken from the booking.
019b2f10-2b3c-7d4e-9f5a-6b7c8d9e0f1a Driver must not be provided when the payment is a booking travis code; it's taken from the booking.
019b127a-dd33-7bcd-a27f-c5ec5731eed0 The payment information for the given payment type is missing: travisCode for a travis code payment, or fuelCard.trackData for a fuel card payment.

Parking Drive-In

Error codes returned by the Check-in endpoint of the Parking Drive-In solution.

Error code Description
019b3a01-3333-7000-8000-000000000001 Invalid arrival value given.
019b3a01-3333-7000-8000-000000000002 Invalid truck license plate value given.
019b3a01-3333-7000-8000-000000000003 The given license plate is neither booked nor is it configured for TRAVIS Pay Drive-In.
019b3a01-3333-7000-8000-000000000004 An open parking session already exists on your location for this license plate.
019b3a01-3333-7000-8000-000000000005 The Customer of this license plate has no valid payment method.

Error codes returned by the Check-out endpoint of the Parking Drive-In solution.

Error code Description
019b3a01-2222-7000-8000-000000000006 Invalid configuration for parking exit settlement, followed by one of these reasons:
  • No applicable price was found for the overstay.
  • There is no currency conversion rate available for the used currency.
  • The used currency is not valid.
019b3a01-2222-7000-8000-000000000007 Invalid departure value given.